Privacy Policy
At robertolavagna.com (“Website,” “we,” “our,” or “us”), we are committed to safeguarding your personal data and upholding your right to privacy. We understand that when you share personal information with us, you expect us to act responsibly and securely. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the European Union General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
1. Commitment to Privacy and Data Protection
Your privacy is of paramount importance to us. robertolavagna.com is dedicated to protecting the confidentiality, integrity, and availability of the personal data entrusted to us. Accordingly, we adhere to the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability in processing your personal data.
2. Scope of This Policy and Role as Data Controller
This Privacy Policy applies to all visitors, users, and customers of robertolavagna.com. We act as the “Data Controller” for any personal data collected through or in relation to your use of this Website, meaning we determine the purposes and means of processing your information. If you have questions about our role or practices, you may contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data, either directly from you or automatically through your interaction with the Website:
a. Usage Data
Information about how you interact with the Website, including your IP address, browser type, operating system, referring URLs, clickstream data, session duration, and pages viewed.
b. Account Data
Information provided when creating an account, subscribing to services, or requesting information, such as your full name, billing and shipping addresses, email address, and phone number.
c. Profile Data
Information regarding your preferences, interests, purchase history, behavior on the Website, and feedback provided to us.
d. Communication Data
Data arising from your correspondence with us, such as inquiries, support requests, and communication history via our contact forms, chat features, or direct email to [email protected].
e. Technical Data
Information from your device or system such as device type, hardware model, browser settings, operating system configuration, and mobile network data.
f. Transaction Data
Details related to purchases or transfers made through the Website, including payment method identifiers, delivery addresses, order history, and transaction dates.
g. Preference Data
Information regarding your communication preferences, marketing consents, newsletter subscriptions, and product or service interests.
4. Legal Bases for Processing Personal Data
We process personal data based on one or more of the following legal bases:
– Consent, where you have provided valid and informed permission (e.g., for marketing communications).
– Performance of a contract, for example, to fulfill your order or provide requested services.
– Legitimate interests pursued by us or a third party, provided such interests are not overridden by your privacy rights and freedoms.
– Compliance with legal obligations, where processing is necessary for regulatory or statutory requirements.
5. Your Rights Under GDPR and CCPA
You have the following rights regarding your personal data:
– Right of Access – You may request access to the personal data we hold about you.
– Right to Rectification – You may request correction of inaccurate or incomplete data.
– Right to Erasure – You may request deletion of your personal data, subject to applicable legal obligations.
– Right to Restriction – You may request that we restrict the processing of your data under certain conditions.
– Right to Data Portability – You can request that we provide your data to you or to another controller in a structured, commonly used, and machine-readable format.
– Right to Object – You may object to processing based on legitimate interest or for direct marketing purposes.
– Right to Non-Discrimination – Under CCPA, you have the right not to receive discriminatory treatment for exercising your privacy rights.
If you wish to exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a variety of organizational, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption of data in transit and at rest, strict access control policies, regular system monitoring, secure server infrastructure, and staff training in data protection practices.
7. International Data Transfers
Where required, your personal data may be transferred to and processed in countries outside of your own jurisdiction, including locations that may not offer the same level of legal protections. In such cases, we use appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or equivalent mechanisms, to ensure your data remains protected in accordance with applicable privacy laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the fulfillment of contracts, legal compliance, dispute resolution, and fraud prevention. Specific retention periods include:
– Account Data – retained for the duration of your account and a subsequent period as required for legal or operational needs.
– Transaction Data – retained for up to 7 years for compliance with tax and financial reporting obligations.
– Communication Data – retained for up to 3 years for customer service analytics and legal defense.
– Usage and Technical Data – retained for up to 12 months, unless further retention is necessary for cybersecurity and performance optimization.
– Marketing Preference Data – retained until consent is withdrawn or data becomes outdated.
9. Cookie Policy
Our Website uses cookies and other tracking technologies to enhance functionality and user experience. Cookies classify into the following categories:
– Essential Cookies – Required for core site functionality such as authentication and navigation.
– Functional Cookies – Enable advanced features like remembering your settings or preferences.
– Analytics Cookies – Help us understand site usage and performance metrics to improve content and services.
– Performance Cookies – Track efficiency and error reporting of our web environment.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, non-essential cookies (such as analytics and advertising) are not deployed without obtaining your prior consent. You may manage cookie preferences by changing the settings within your browser or via the cookie banner or preferences center on robertolavagna.com. Detailed instructions for opting out of specific cookies are provided in our Cookie Policy.
11. Protection of Children’s Privacy
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal data from children without verifiable parental consent. If you believe we have collected data from a minor, please notify us immediately at [email protected], and we will take steps to delete such information promptly.
12. Policy Updates
We may amend this Privacy Policy from time to time to reflect new legal requirements, technological advancements, or changes in our business practices. Any substantial revisions will be communicated through the Website or by direct communication where appropriate, and all changes will be effective upon posting.
13. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us at:
Email: [email protected]
Website: https://robertolavagna.com
We are fully committed to complying with all relevant data protection laws and to supporting your rights regarding how your data is collected and used. If you have any concerns about your privacy or how we handle your data, do not hesitate to contact us.